Anew Clinics Terms and Conditions

Bookings & Deposits

A deposit is required to secure your appointment. Payments can be made in clinic, via a secure payment link and charged to your card details securely stored on the Phorest server. The deposit amount and cancellation notice period vary by practitioner and treatment:

Skin Therapists: Free consultations with a £25 refundable/redeemable deposit. 2 working days’ notice required.
Mr. Aak: £25 Consultation fee, non-refundable but redeemable against treatments up to 3 months from first consultation date. 2 working days’ notice required.
Treatment deposits vary from £100- 400 depending on complexity and time booked for the appointment. 2 working days’ notice required.
We require a minimum of 2 workings days notice for rescheduling; failure to provide this will result in the forfeiture of your deposit. Similarly, for complimentary appointments, not providing 48 hours’ notice means you’ll forfeit the session, and rebooking will incur a £95.00 fee.

Following a free consultation at Anew Clinics, your deposit can be used towards a treatment or products or kept on your account for a future appointment provided that is used within 3 months from the consultation date.

Note: Appointments will be cancelled if deposits are not received.

Cancellations and No Shows

Cancellations or changes to appointments with less than two working days will result in losing the deposit made.

If you do not show up to your appointment, or are more than 15 minutes late, your deposit will be forfeited.

Arrival Times

New Patients: Please Arrive 15–20 minutes early for registration and completion of all your forms

Returning Patients: Arrive 5-10 minutes early to ensure timely treatment.

Late Arrivals: May result in shortened sessions, as we cannot delay subsequent appointments.

Medical History & Liability

It’s essential to disclose your complete medical history. Anew Clinics and it's team are not liable for any issues arising from withheld information or failure to follow provided instructions.

Payments & Packages

We accept major debit and credit cards except American Express.

Split payments that are due must be paid before the first treatment is performed.

Courses of treatment must be used within 12 months of purchase. Treatments not used within this time are forfeited and will not be refunded or credited.

Expired package treatments cannot be credited or refunded.

Treatment courses that have commenced are non-refundable.

If you wish to cancel your course after it has commenced, the remaining value will be credited to your account after the full cost of the individual treatments that have already been received (or forfeited) have been deducted.

Account credits are not transferable to other clients.

Purchased courses cannot be shared with other clients.

Offers and Pricing

Promotional offers are not to be used in conjunction with any other offers unless specifically stated.

All treatments, products and offers are subject to availability.

Prices can change at any time without notice.

In the event of pricing errors, Anew Clinics reserves the right to not proceed with the sale.

Refunds & Product Returns

Prescription Products: Non-refundable.

Unopened Products: Return within 14 days with receipt for an exchange or credit note.

Opened Products: Non-refundable unless defective. For unexpected reactions, consult Anew Clinics Team.

VAT On Treatments

VAT may be applicable on our services unless the treatment is for medical purposes.

Concerns with Treatments and Products

Report any issues immediately via email at hello@anewclinics.com with supporting information, timeline and photographs.

Timely reporting helps avoid long-term complications. Anew Clinics isn’t responsible for issues exacerbated by delayed communication.

Complaints & Concerns

Our aim is to provide you with the highest possible standard of service and care and we try to deal with all feedback as quickly as possible.

We welcome comments, suggestions or feedback about how we perform and this gives you the opportunity to tell us about any concerns, ideas or experiences about our services, and we will respond to all comments where we are able.

Our team will assist you with the complaints procedure, if required, irrespective of race, age, disability or background. In the event of a complaint, you are asked to speak or write to the Clinic Manager.

For more information, or to give your feedback, please complete one of our forms, or contact:

Nina Fisher, Clinic Manager: manager@anewclinics.com